Terms & Conditions

Business Name: Forever Phones Business Address: Near Babasaheb Ambedkar Chowk, Satpur, Nashik, Maharashtra – 422007 Email: nxtvishal84@gmail.com Contact: 9112347899 / 9325061653

By accessing, browsing, registering on, or placing an order through the Forever Phones website or through our authorised WhatsApp ordering channel, you acknowledge that you have read, understood and agreed to these Terms & Conditions, along with our Return & Refund Policy, Shipping Policy, Warranty Policy and Privacy Policy.

1. Nature of Products

Forever Phones deals in pre-owned, second-hand and refurbished electronic devices. Products may show normal signs of prior use depending upon their declared condition/grade.

The condition of each device will be described on the relevant product/order information wherever applicable, including categories such as Superb, Good or Fair.

Images shown on the website may be for representation purposes unless specifically stated otherwise. The exact condition, specifications and inclusions applicable to the particular device shall be those communicated or displayed at the time of booking.

2. No Manufacturer Warranty

Unless expressly stated otherwise on the product/order page, refurbished and pre-owned devices sold through Forever Phones are supplied without any manufacturer warranty or seller warranty.

“Warranty” does not include rights available to a consumer under applicable law in relation to defective, deficient or materially misrepresented goods.

3. Product Components and Repairs

Because the products are pre-owned/refurbished, internal components may vary.

A device may contain original, replacement/aftermarket or previously repaired components depending upon the individual device. Forever Phones does not represent that every internal component will be original unless specifically stated in writing for that particular device.

Accordingly, no separate guarantee is provided regarding the originality, manufacturer source, prior repair history or internal condition of individual components unless expressly specified.

4. Order Confirmation

An order shall be treated as confirmed only after: (a) the customer selects/approves the relevant device; and (b) the applicable order/service charges are successfully paid through the website or authorised WhatsApp ordering process.

A customer inquiry, quotation, price discussion or temporary reservation does not by itself constitute a confirmed order.

5. Order Charges

Order/service charges paid for arranging a device are non-refundable once the order has been successfully placed/processed at the customer's request, subject to the cancellation/refund provisions expressly stated in this policy.

The customer may use the previously paid order/service charge for a future eligible device order, subject to applicable terms.

6. Customer Cancellation

If a customer voluntarily cancels a confirmed device order after booking/order processing has taken place, the applicable non-refundable order/service charges shall not be refunded.

Where a customer has paid an advance toward the device and voluntarily cancels, the applicable 20% booking/advance amount (11% Cashify payment plus 9% order & shipping charges) shall be treated as non-refundable, except where a refund is required under applicable law or where the cancellation is initiated by Forever Phones for reasons covered below.

7. Cancellation by Forever Phones

If Forever Phones cancels an order because the required device becomes unavailable, stock cannot be fulfilled, or Forever Phones is otherwise unable to supply the confirmed device, the amount actually paid by the customer toward that device shall be refunded to the original payment method, normally within 24 hours after cancellation is confirmed.

The customer may be required to provide transaction/order details through our WhatsApp support for verification.

8. Customer Refusal of Delivery

If a customer refuses or intentionally declines delivery of a parcel after it has been dispatched, where such refusal is not due to a genuine product defect or other legally protected reason, amounts already paid may become non-refundable, including applicable order/service/booking charges.

Any refund shall remain subject to the circumstances of the case and applicable consumer law.

9. Fraud and Misuse

Forever Phones reserves the right to suspend, cancel or reject orders where there are reasonable grounds to suspect fraudulent payments, false information, payment manipulation, device substitution, tampering, abusive claims, repeated misuse of return/refund procedures or other unlawful conduct.

Where appropriate, Forever Phones may preserve relevant records and take legal action under applicable law.

10. Customer Responsibility

Customers are responsible for providing accurate name, contact number, delivery address, payment details and other information required to process their order.

Forever Phones shall not be responsible for delays or failed delivery caused by incorrect or incomplete customer-provided information.

11. Changes to Policies

Forever Phones may update these Terms & Conditions and related policies from time to time. The latest version published on the website shall apply to future transactions.

Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

12. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes may be subject to the jurisdiction of the competent courts/authorities in Nashik, Maharashtra.

13. Acceptance

By placing an order, the customer confirms that they have had an opportunity to read the applicable policies and agree to comply with them.